The CFPB was fairly open about it, noting in his statement on the spring 2021 regulatory agenda that he expected “that his new director, once confirmed, will further assess which regulatory actions the Bureau should prioritize to better move forward. our mission and mandate to protect consumers, particularly in light of the ongoing pandemic and resulting economic crisis and the Office’s commitment to promoting racial equity. ”

However, Chopra’s confirmation hearings give a good perspective on the year ahead. He noted the growing indebtedness of families and the growing number of Americans in financial difficulty as various mortgage and mortgage forgiveness programs come to an end.

He also put a lot of emphasis on the growing need to carefully review the policies and actions of big tech companies as they deepen their depth into consumer financial services – including how they use personal data collected in transactions. , the criteria by which consumers can be kicked from their platforms, their compliance with consumer protection laws and whether they will seek to block new entrants to the business.

See: In his first official testimony, Chopra of the CFPB targets “big technologies” as requiring more surveillance

Track complaints

It is not necessarily safe to say that rule making will follow complaints. On the one hand, the agenda of the administration and the director of the CFPB will have a great impact. This year, it is also driven by the hardships placed on people by the COVID pandemic – which appears to be gaining ground due to the omicron variant – as well as the overall political outlook of the Democratic administration.

Notably, mortgage forbearance programs began to run out in the third quarter, which is likely reflected in the heavy focus on mortgages this year. The same political analysis applies to loans.

Read more: From BNPL to Crypto, a former CFPB official says “Everything is considered suspicious”

Looking at complaints from 2021 through December 1, credit reports accounted for some 276,000 complaints, well over half of the 443,000 complaints received by the CFPB through December 1 of this year.

Debt collection was next at 64,000, followed by credit cards with about 28,300, checking and savings accounts with 26,000, mortgages with 24,000, money and currency transfer services. virtual with 12,600. Loans made up the remainder, with 7,100 auto loans and rental complaints, 3,800 personal / installment / payday loans and almost 3,700 student loans.

So, if the numbers are any indication, the CPFB should focus its 2022 rule-making on credit reports, followed by debt collection.

This certainly doesn’t match its 2021 regulatory results.

Despite the relatively low number of complaints, loans and leases have received the most attention, with four final rules and two more pending. Mortgages came close behind, with four final rules and one rule pending. Credit reports have two: one about how much credit bureaus can charge consumers to view their scores, and another forcing bureaus to work harder to make sure they match data. good consumer.

Money transfers and crypto

As the cryptocurrency industry continues to generalize, the growing, high-level focus on clarifying the vague or non-existent regulations that govern it will likely be a continued priority in 2022.

Read also : CFPB Should Ask Tech Giants About Financial Data Management

So far, at least, the tech giants don’t seem to have as much of a problem with payment apps like Apple Pay and Google Pay. Of the 28,000 complaints received in the credit and prepaid card category in 2021, the “mobile or digital wallet” represented… three.

Another voice: Warren: CFPB has the power to stop crypto fraud

Regarding the category of money transfer and virtual currency services, of the 13,300 complaints, mobile wallets accounted for around 6,000 complaints and virtual currencies around 2,220, roughly double the number in the same period. Last year. Interestingly, the vast majority of these complaints reflected the spring bitcoin bull market quite well, peaking in February and plunging in May.

Domestic and international money transfers – 2,900 and 1,200, respectively – accounted for all of the rest, except for a few hundred.